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Ark+ (“Ark+”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit https://arkplus.com.sg/, create an account, place an order, join our membership programme, contact us or otherwise interact with our services.
By using our website or providing your personal data to us, you acknowledge
that you have read and understood this Privacy Policy.
Depending on how you interact with Ark+, we may collect:
Please ensure that all personal data provided to us is accurate, complete
and up to date.
We may collect personal data when you:
We may also receive personal data from service providers involved in payments, deliveries, website operation, analytics, marketing or customer support.
We may collect, use or process your personal data to:
We will only collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances, or as otherwise permitted or required by law.
Where required, we will obtain your consent before collecting, using or disclosing your personal data.
You may withdraw your consent at any time by contacting us using the details below. Withdrawal of consent will not affect any processing that has already taken place with your consent.
Please note that withdrawing consent may prevent us from providing certain services, processing an order, managing your membership or responding to your request.
With your consent, Ark+ may send you news, product updates, special offers and promotional information by email, telephone, SMS, WhatsApp or other communication channels.
You may unsubscribe using the link provided in an email or by contacting us. You may still receive essential communications relating to your account, orders, payments, deliveries or customer service requests.
We do not sell or rent your personal data. We may disclose relevant personal data to trusted third parties where necessary, including:
These parties may only receive the personal data reasonably necessary to perform their services or fulfil the relevant legal or business purpose.
Payments made through our website may be processed by third-party payment service providers. Ark+ does not ordinarily store your complete credit or debit card details on its own systems.
Payment service providers process your information according to their own
privacy policies, security standards and contractual obligations.
Our website may use cookies, pixels and similar technologies to:
You may manage or disable cookies through your browser settings. However, blocking certain cookies may affect the functionality of the website, including the shopping cart, checkout or account features.
We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, disposal or similar risks.
However, no online transmission or electronic storage system is completely secure. You are responsible for keeping your account password confidential and notifying us promptly if you suspect unauthorised access to your
account.
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, meet our business and operational requirements, resolve disputes, prevent fraud and comply with legal, accounting or regulatory obligations.
When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it.
Some of our service providers may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore’s Personal Data Protection Act 2012.
Subject to applicable law and permitted exceptions, you may request:
To protect your privacy, we may need to verify your identity before processing a request. A reasonable administrative fee may apply to an access request where permitted by law, and we will inform you of any fee before proceeding.
Our website may contain links to third-party websites, social media platforms or external services.
Ark+ is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their respective privacy policies before providing personal data.
Our website and products are not intended to be purchased directly by children without the involvement of a parent or legal guardian.
If you believe that a child has provided personal data to us without appropriate consent, please contact us so that we can review and address the matter.
We may update this Privacy Policy from time to time to reflect changes in our operations, website functionality, service providers or legal requirements.
The updated policy will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or wish to submit a personal data request, please contact our Data Protection Contact:
Last updated: 27 August 2026
