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Return Policy

At Ark+, we take great care to ensure that your order is packed accurately and delivered in good condition. As many of our products are nutritional, wellness, personal care or consumable items, returns are subject to the conditions outlined below.

1. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, expired or different from what you ordered, please contact us within 7 days of receiving your order.

Please provide the following information:

  • Your full name and order number
  • A description of the issue
  • Clear photographs or videos of the affected item
  • Photographs of the product packaging and shipping label

Once your request has been reviewed and approved, we may offer a replacement, store credit or refund, depending on the circumstances and product availability.

2. Change-of-Mind Returns

Due to health, hygiene and product safety considerations, we are unable to accept returns or exchanges for change of mind, incorrect product selection or personal preference.

Please review the product description, ingredients, usage instructions and suitability information carefully before placing your order.

3. Products Not Eligible for Return

The following products cannot be returned or exchanged:

  • Products that have been opened, used, consumed or partially consumed
  • Products with a broken or removed safety seal
  • Products without their original packaging
  • Products damaged due to misuse, mishandling or improper storage
  • Products purchased during clearance or final-sale promotions
  • Free gifts, samples and promotional items
  • Items returned without prior approval from Ark+

4. Return Conditions

Where a return is approved, the item must be unused, unopened and in its original packaging, with all seals, labels and accessories intact.

Please do not send any product back to us before receiving return instructions and approval from the Ark+ customer support team.

5. Return Shipping Costs

If the return is due to an incorrect, damaged or defective item supplied by Ark+, reasonable return or replacement delivery costs will be covered by us.

For any other approved return, the customer will be responsible for the return shipping costs. Original delivery charges, international shipping fees, customs duties and taxes are generally non-refundable.

We recommend using a trackable delivery service, as Ark+ cannot be responsible for returned parcels that are lost or damaged in transit.

6. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome of your request.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer or payment provider. Any promotional discounts applied to the original order will be taken into account when calculating the refund amount.

7. Order Cancellations

If you wish to cancel or amend an order, please contact us as soon as possible. We will try our best to assist, but cancellation cannot be guaranteed once the order has been processed, packed or dispatched.

8. International Orders

International customers are responsible for ensuring that the products ordered are permitted for import into their destination country.

Ark+ is not responsible for returns, delays or additional charges resulting from customs restrictions, rejected deliveries, unpaid import duties, incorrect addresses or failure to collect a parcel.

9. Consumer Rights

Nothing in this policy excludes or limits any rights or remedies available to customers under applicable Singapore consumer protection laws.

10. Contact Us

To request assistance with a return, replacement or refund, please contact the Ark+ customer support team:

Last updated: August 2026